Cancellation &
Refund Policy.

Overview

This Cancellation & Refund Policy applies to all services provided by Canviza Services Private Limited ("Canviza", "we", "us"). By engaging our services, you agree to the terms outlined in this policy.

We aim to be fair and transparent. If you are not satisfied with our services, we want to hear from you — and where appropriate, we will issue a refund in line with the stages described below.

Free consultation

The initial 30-minute consultation is completely free of charge. No payment is required, and no refund applies because no fee has been collected.

Cancellation by client

You may cancel your engagement with Canviza at any time by notifying us in writing at contact@canviza.com. Cancellation will be effective from the date we receive your written notice.

Refunds on cancellation are calculated based on the stage of work completed at the time of cancellation, as detailed in Section 04.

Refund by stages

Our professional fees are structured in milestones. Refunds are calculated according to how much work has been completed at the time of cancellation:

• Stage 1 — Before assessment begins: 100% refund of professional service fees
• Stage 2 — After assessment, before document drafting: 70% refund of professional service fees
• Stage 3 — After document drafting, before submission to authorities: 30% refund of professional service fees
• Stage 4 — After submission to immigration authorities: No refund of professional service fees

The stage is determined based on the date of your written cancellation notice and our internal work records.

Non-refundable fees

The following fees are non-refundable in all cases, as they are paid to third parties on your behalf or are incurred regardless of the outcome:

• Government fees: visa application fees, biometrics fees, and any government charges paid to immigration authorities
• Assessment body fees: WES, IQAS, ECA, IELTS, PTE, TOEFL, and similar credential evaluation or language testing bodies
• Medical examination fees: panel physician or hospital charges
• Courier and translation fees: document shipping, notarisation or certified translation costs
• Embassy or consulate fees: including any processing or priority charges

These amounts are collected either directly by the third party or passed through by us without any markup, and once paid they cannot be recovered.

No-refund cases

No refund will be issued in the following circumstances:

• The client provides false, misleading or fraudulent information or documents
• The client hides material facts that affect their eligibility or application
• The client withdraws the application after submission to immigration authorities
• The client fails to respond to our requests for information for more than 60 consecutive days
• The client engages in abusive, threatening or unlawful behaviour towards our staff
• The visa is rejected for reasons arising from the client's misrepresentation or ineligibility
• The client fails to meet deadlines or requirements communicated in writing

Cancellation by Canviza

In rare cases, we may choose to terminate an engagement. If we terminate for reasons not attributable to the client, we will:

• Refund fees for work not yet commenced (prorated based on stage)
• Return all original documents in our possession
• Provide a written explanation of the termination

If we terminate because of client misconduct, fraud, non-payment or breach of our Terms of Service, no refund will be issued.

Visa rejection

Immigration decisions are made solely by the relevant government authorities. Canviza does not and cannot guarantee visa approval. A visa rejection is not, on its own, grounds for a refund.

However, we do commit to:

• Reviewing the rejection reasons with you at no additional cost
• Advising on whether an appeal, judicial review, or a fresh application is viable
• Offering a discounted fee if you choose to reapply with us (terms discussed case-by-case)

How to request a refund

To request a refund, please send a written email to contact@canviza.com with the following:

• Your full name and registered email address
• Invoice number or engagement reference
• Date of cancellation notice (if applicable)
• Reason for the refund request
• Any supporting documentation

We may request additional information to verify your identity and assess the request.

Processing time

Once we receive a valid refund request:

• Acknowledgement: within 3 business days
• Decision: within 14 business days
• Refund processing: within 7 business days of approval

Refunds are issued to the original payment method only. Bank processing time may add 5–10 business days for the amount to reflect in your account.

Disputes

If you are unhappy with our refund decision, please escalate the matter in writing to our founder's office. We commit to a good-faith review of every dispute.

Unresolved disputes shall be governed by the laws of India and subject to the exclusive jurisdiction of the courts of New Delhi, India.

Contact us

For any questions about this policy, please contact: