Introduction
Canviza Services Private Limited ("Canviza", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, use our services, or communicate with us.
By accessing our website or engaging our services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our website and services.
Information we collect
We collect information that helps us provide accurate immigration guidance. This includes:
Information you provide directly
- Identity data: name, date of birth, gender, nationality, government-issued ID numbers
- Contact data: email address, phone number, postal address, WhatsApp number
- Professional data: education history, employment details, skills, job history
- Financial data: income, assets and bank statements (only where required for visa assessment)
- Family data: spouse, children, dependents (where relevant to your application)
- Documents: passports, transcripts, certificates, photographs, and any other documentation you share with us
- Communication: messages, emails, call recordings and consultation notes
Information we collect automatically
- Technical data: IP address, browser type, device information, operating system
- Usage data: pages visited, time on site, referral source, interactions with our website
- Location data: approximate location based on IP address
How we use your information
We use the information we collect to:
- Assess your eligibility for immigration programs and provide personalised advice
- Prepare, review and submit your visa applications to relevant authorities
- Communicate with you about your case, appointments and updates
- Comply with legal obligations under Indian and international immigration law
- Improve our website, services and customer experience
- Send service-related communications (we do not send marketing without consent)
- Detect, prevent and address fraud or security issues
- Maintain records for regulatory, tax and audit purposes
Legal basis for processing
We process your personal data on the following legal grounds:
- Contract performance: to deliver the services you have engaged us for
- Legal obligation: to comply with immigration authorities, tax laws and regulatory requirements
- Consent: where you have explicitly authorised us to process specific data
- Legitimate interest: to improve our services, prevent fraud, and ensure the security of our systems
Sharing your data
We do not sell, rent or trade your personal information. We may share it only with:
- Immigration authorities: such as IRCC (Canada), Home Office (UK), Department of Home Affairs (Australia), USCIS (USA) — strictly as required for your application
- Assessment bodies: such as WES, IELTS, PTE, credential evaluation agencies
- Embassies and consulates: as required for visa processing
- Trusted service providers: IT, hosting, email, and document management providers bound by confidentiality agreements
- Legal authorities: where required by law, court order or to protect our legal rights
All third parties are contractually bound to protect your information and use it only for the purposes we specify.
Data security
We implement industry-standard safeguards to protect your data — including encrypted storage, restricted access controls, secure transmission (SSL/TLS), regular security audits and staff confidentiality training.
While we take security seriously, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we do everything reasonably possible to protect your information.
Data retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. For immigration services, this typically means:
- Active clients: throughout the duration of your engagement with us
- Completed cases: 7 years after the case closure, as required by Indian tax and professional regulations
- Unsuccessful enquiries: 12 months from last contact
- Website analytics: up to 26 months
After the retention period, data is securely deleted or anonymised.
Your rights
Depending on your jurisdiction, you may have the following rights:
- Access: request a copy of the personal data we hold about you
- Correction: request correction of inaccurate or incomplete data
- Deletion: request deletion of your data, subject to legal retention requirements
- Restriction: request that we limit how we use your data
- Portability: request your data in a structured, machine-readable format
- Objection: object to processing based on legitimate interest
- Withdraw consent: where processing is based on consent, withdraw it at any time
To exercise any of these rights, contact us at privacy@canviza.com. We will respond within 30 days.
Cookies & tracking
We use cookies and similar technologies to improve your experience. These include:
- Essential cookies: required for the website to function (login sessions, security)
- Analytics cookies: help us understand how visitors use our site (Google Analytics)
- Preference cookies: remember your settings and choices
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
Children's privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under 18 without parental or guardian consent. Where a minor is included in a family application, all data is provided by the parent or legal guardian.
Policy changes
We may update this Privacy Policy from time to time to reflect changes in law, technology or our practices. When we make significant changes, we will notify you via email or a prominent notice on our website. Continued use of our services after changes take effect constitutes acceptance of the revised policy.
Contact us
If you have questions, concerns or complaints about this Privacy Policy or how we handle your data, please contact:
Canviza Services Private Limited
109A, New Manglapuri,
Sultanpur, New Delhi, Delhi 110030